Complaints Policy
Annals of Clinical and Analytical Medicine values feedback from readers, authors, and reviewers, and addresses all complaints seriously.
General Complaint Handling Principles
Annals of Clinical and Analytical Medicine treats all complaints with respect and handles them in a fair, transparent, and impartial manner. Appropriate resolutions are provided following a thorough review.
Complaint Review Process
All complaints are carefully reviewed by the editorial team. Responses are provided as promptly as possible to ensure a timely resolution. The complaint process follows our journal’s ethical standards, international publishing norms, and COPE (Committee on Publication Ethics) guidelines.
Scope of Complaints
Complaints may relate to issues such as the peer review process, publication decisions, plagiarism, and ethical concerns. Readers and authors may provide feedback regarding peer review reports, editorial decisions, or ethical matters.
Appeals on Peer Review Reports and Publication Decisions
Appeals related to peer review reports or publication decisions should be submitted to info@acamedicine.com with a detailed explanation. Appeals are reviewed objectively, and if necessary, an independent reviewer may be consulted.


Complaint Submission and Steps
Complaints should be submitted in writing to info@acamedicine.com with detailed information and relevant background. Once received, complaints are reviewed by the editor or editorial board members, and an appropriate process is initiated. COPE guidelines are consulted when necessary.
Unresolved Complaints
If a complaint cannot be resolved or if the complainant remains unsatisfied, they may forward their complaint to COPE. Our journal is committed to following ethical publishing standards as set by international guidelines.
Response Time and Follow-Up
We strive to respond to complaints as soon as possible, typically within 10 business days. If a more detailed investigation is required, the complainant will be kept informed about the progress of the process.
Confidentiality and Impartiality
All complaints are treated as confidential and are shared only with authorized personnel involved in the process. Complaints are handled with strict adherence to confidentiality and impartiality principles. Any conflicts of interest are considered in the complaint process.